Frequently Asked Questions

Fidelis Payment Systems stands out for its commitment to transparency, integrity, and personalized service. Unlike many other processors, we offer no contracts, ensuring flexibility and trust in our partnerships.

Yes, we cater to a wide range of industries, including retail, e-commerce, healthcare, hospitality, and more. Our customizable solutions are tailored to meet the unique needs of each business.

We provide comprehensive payment processing solutions, including credit card processing, debit card processing, mobile payments, e-commerce solutions, and point-of-sale (POS) systems.

Our referral program allows individuals and businesses to earn ongoing residuals for referring new clients to us. Referrers receive a percentage of the profit for the lifetime of the referred account.

Switching to Fidelis Payment Systems is simple and hassle-free. Our team will assist you throughout the entire onboarding process, including account setup, equipment installation, and training.

Yes, our dedicated customer support team is available to assist you with any technical issues or account inquiries. We pride ourselves on providing prompt and responsive support to ensure a seamless experience for our clients.

Yes, we offer an online portal where you can access your account information, view transaction history, and generate reports. Our user-friendly portal provides convenient access to your account anytime, anywhere.

At Fidelis Payment Systems, we prioritize the security of your transactions. We implement industry-leading security measures, including encryption, tokenization, and fraud detection tools, to safeguard your sensitive data.

Our pricing and fee structures are transparent and competitive. We offer flexible pricing options tailored to meet your specific needs, with no hidden fees or surprises.

Getting started with Fidelis Payment Systems is easy! Simply reach out to our team, and we’ll guide you through the process of setting up your account and customizing your payment solution.

Yes, we provide equipment leasing and rental options for businesses that prefer not to purchase their payment processing equipment outright. Our flexible leasing programs offer cost-effective solutions for businesses of all sizes.

Absolutely! Our e-commerce solutions enable businesses to accept payments securely and conveniently over the internet. We offer seamless integration with popular e-commerce platforms and customizable checkout options.

Yes, we offer mobile payment solutions that allow businesses to accept payments anywhere, anytime. Whether you’re a food truck, contractor, or event vendor, our mobile payment options provide flexibility and convenience.

We provide robust reporting and analytics tools that give businesses insights into their payment transactions, sales trends, and customer behavior. Our advanced reporting features help businesses make informed decisions and optimize their operations.

Yes, we offer PCI compliance assistance to help businesses achieve and maintain compliance with industry security standards. Our team provides guidance and support to ensure that your payment processing environment remains secure.

Absolutely! Our payment solutions are compatible with a wide range of business software applications, including accounting software, CRM systems, and point-of-sale (POS) software. We offer seamless integration options to streamline your operations.

We strive to expedite the merchant account approval process as much as possible. Our streamlined application process typically results in fast approvals, allowing businesses to start accepting payments quickly.

Yes, we provide 24/7 customer support for urgent issues and technical assistance. Our dedicated support team is available around the clock to address any concerns or emergencies that may arise.

Our payment solutions support a wide range of payment methods, including credit cards, debit cards, electronic checks (ACH), contactless payments, and mobile wallets such as Apple Pay and Google Pay.

No, we believe in transparent pricing and straightforward billing. There are no setup fees or hidden charges associated with our services. We provide clear, upfront pricing to ensure that businesses know exactly what to expect.